Returns policy

Returns & Refunds

If you received the wrong products or if they are damaged, send an email to discuss the further steps.

If you are not satisfied with the products you received, you can return them within 14 days of receipt, provided they are in their original condition and resalable.
Once returned, you have the right to a full refund, excluding return shipping costs.
We cannot accept returns or exchanges for items that appear used, opened, or not in their original condition.

Refund request

Return address:

You can make a return request within 14 days after receiving your order.

The product must be unworn, unused, with original tags, and in its original packaging.

Don't forget to include the receipt or proof of purchase.

Return process

Send an email containing:

the order number
the reason for the return
proof (if applicable, e.g., a photo or video)

atelier.anaco@hotmail.com

Damages or problems

Inspect your order immediately upon receipt.
Report any damage, defect, or wrong shipment as soon as possible, including a photo or video of the product, so we can assist you promptly.

Exchanges

Do you want to exchange a product?
Return the item and place a new order.
Once the return is approved, you can immediately purchase your desired product.

Refunds

Once we have inspected the returned product, we will inform you whether the refund has been approved.
If approved, the amount will automatically be credited to your account.
Please note: bank processing may take a few days.

Conditions & guidelines for returns

All returned products must be unworn, unopened, and in their original plastic packaging.
We are not responsible for the costs of return shipping.
Ensure that products are properly packaged to avoid damage during transport.
The return must be sent with a tracked and insured service, as we are not responsible for lost or damaged returns.
Returns must be sent abroad, directly to our supplier in China.
Ensure that the return has been approved—failure to do so may prevent its processing.